Promotions are the discounts your business has set up centrally. You apply them to an order at the payment step, just before taking the customer's money.
Apply the promotion before you take payment. Once the sale is recorded the total is fixed, and putting it right means voiding and starting again.
1. Open the promotions list
Promotions are not in the cart. You reach them from the payment screen.
Build the order as normal and tap Start Payment.
On the Pick Payment method screen, tap the percent icon in the top right.
Looking for a discount button in the cart? There is not one. Tap Start Payment first, then the percent icon. You have not taken any money at that point, so it is safe to go through.
The Select a promotion to apply screen opens.
2. Find the right promotion
New: promotions are now grouped by category, so you can go straight to the group you want instead of reading the whole list.
The category chips across the top are your store's promotion groups, for example Daily Deals, Happy Hour, and Instant Discount. Tap a chip to jump to that group.
The same groups are repeated as headings down the screen, so you can also just scroll.
Promotions that have not been put in a group appear under No Category.
Each row shows the promotion's name, with a short description underneath where one has been set.
On a long list, more promotions load as you keep scrolling. Pull the list down to refresh it if something has just been set up.
The list only shows promotions that are running right now and that staff are allowed to apply. If a promotion you expected is missing, it has either not started, has finished, or is not one your staff can apply at the counter.
If your store has nothing running, the screen reads There are no available promotions.
3. Apply it
Tap the promotion you want.
A green Promotion applied message confirms it, and the promotion you chose stays highlighted in the list.
Tap Go to Cart to check the new total before you take payment.
Note: If a promotion cannot be applied you will see Failed to apply promotion. Please try again. This usually means the order does not meet the promotion's conditions, for example a required item is not in the cart.
4. Check the discount in the cart
Back in the cart, a Discounts line appears under the subtotal showing what came off. For example:
Subtotal ฿199.00
Discounts -฿39.80
Grand Total ฿159.20
5. Remove a promotion
Applied the wrong one? Remove it from the same screen. The app confirms how many discounts were taken off, for example 1 discount removed successfully.
Always check the Grand Total in the cart matches what you are about to charge before confirming payment.