1. Opening Order History
From the POS dashboard, tap Order History.
The Order History screen displays a table of orders for today's business date by default.
The table columns are:
Column | Description |
Order number | The order's reference number |
Status | Current status (e.g. Completed, Canceled, Voided) |
Channel | Sales channel the order came from |
Type | Order type (Dine-In, Pick-up, Delivery, etc.) |
Order value | Total amount of the order |
Items | Number of line items |
Shift | Employee name and shift time |
Accepted At | When the order was accepted |
Last updated | Most recent status change |
2. Finding a Past Order
Use the search bar at the top of the screen to find an order by its order number.
Tap the Search field in the app bar.
Type the order number (or part of it). Results appear automatically as you type.
Matching text in the Order number column is highlighted.
If no results are found, the message "We couldn't find any orders with that number" appears. Tap Reset search to clear the search and return to the full list.
3. Filtering Orders
The app bar provides several filter controls to narrow down the order list.
Filter by Status
Tap the status dropdown (defaults to All status).
Select a status: Pending, Accepted, In preparation, Ready for pickup, Delivering, Completed, Canceled, or Voided.
The table updates to show only orders matching that status.
Filter by Date Range
Tap the date range dropdown (defaults to Today).
Choose a preset period: Today, Yesterday, This Week, This Month, or Custom Dates.
If you select Custom Dates, a date picker appears. Pick a start and end date, then confirm.
Filter by Employee / Shift
Tap the employee/shift dropdown.
Select an employee from the list. You can then choose a specific shift for that employee.
The table updates to show only orders from the selected employee's shift.
Reset Filters
Tap Reset to clear all filters and return to the default view (all statuses, today's date).
4. Viewing Order Details
Tap any row in the order table.
A sidebar panel slides in from the right showing the full order details:
Order number, status, and order type
Customer information (if available)
Ordered items with modifiers and quantities
Payment summary (subtotal, discount, VAT, grand total)
Status History timeline showing each status change
To close the sidebar, tap the close button or swipe it to the left.
5. Cancel an Order
Cancelling stops an in-progress order and marks it as Canceled. This action cannot be reversed. Cancelling is available for orders in Pending, Accepted, In preparation, or Ready for pickup status.
From Order History
Open Order History and tap the order you want to cancel.
In the sidebar, tap Cancel.
A dialog titled Cancel order appears with a warning message.
Under Reason for cancel, select a cancellation reason from the list.
Tap Confirm reason.
A confirmation message "The order has been successfully canceled" appears and the sidebar closes automatically.
From Order Manager
In the Order Manager, tap the order card, then tap Cancel in the sidebar.
A confirmation dialog asks "Are you sure you want to cancel it?" Tap Yes, Continue.
On the next screen titled Select a cancellation reason, choose a reason from the list.
Tap Confirm cancellation.
A success message "Order canceled successfully" appears.
6. Void an Order
Voiding applies to orders that have already been paid. It reverses the transaction and processes a refund. Depending on the payment method, you may need to complete the refund on a cash drawer or EDC terminal.
In the Order Manager, tap the order card, then tap Void in the sidebar.
A confirmation dialog shows the Receipt No, Refund amount, and Payment Method. Review these details.
Tap Yes, Continue to proceed (or Keep Order to go back).
If manager approval is required, a manager must authenticate before continuing.
On the Select a refund reason screen, choose a reason from the list and tap Continue.
The refund screen appears. What happens next depends on the payment method:
Cash: Return the exact refund amount to the customer and close the cash drawer. Tap Cash drawer closed to confirm.
Card (EDC): Complete the refund on the EDC terminal. Tap Refund completed on EDC to confirm.
Other methods: The order is marked as voided. You must process the refund manually on the original platform.
A success confirmation screen appears. The order status changes to Voided and a voided receipt is printed automatically.
7. Recall an Order
Recalling moves an order back to its previous status. For example, if an order was marked as "Ready for pickup" by mistake, recalling it moves it back to "In preparation." A reason is required for tracking.
In the Order Manager, tap the order card, then tap Recall in the sidebar.
A confirmation dialog shows the order's current status and the status it will move back to. Tap Yes, Continue.
On the Select a recall reason screen, choose a reason from the list.
Tap Confirm recall.
A success message "The order has been successfully recalled" appears and the order moves to its previous status column.
8. Reprint a Receipt
You can reprint a receipt for any order from Order History.
Open Order History and tap the order you want to reprint.
In the sidebar, tap Re-print order (in the order metadata section).
A confirmation dialog titled Reprint order appears with the message: "Are you sure you want to reprint this order? The original kitchen ticket has already been printed."
Tap Reprint to confirm.
The receipt prints and a success message appears: "Successfully reprinted order: [order number]".
If reprinting fails, an error dialog appears. Tap Retry to try again or Cancel to dismiss.
9. Print a Shift Report
You can print a report for a specific employee's shift directly from Order History.
Filter orders by a specific employee and shift (see Section 3).
Tap Print Report in the app bar (this button is only available when an employee shift is selected).
If you are not a manager, a manager approval dialog appears. A manager must authenticate to proceed.
The shift report preview opens. Complete the print process from there.