1. Selecting a Payment Method
When the order is ready to be paid, the system opens the Pick Payment method screen. Payment methods are organised into groups:
Group | Examples |
Cash | Cash, Cashless |
EDC | Credit Card, PromptPay, Alipay, WeChat Pay |
Manual | Any custom payment method configured by your administrator |
Pay later | Pay at counter |
Review the list of available payment methods.
Tap the payment method the customer would like to use.
The system opens the appropriate payment screen (see sections below).
If no payment methods appear, you will see "No Payment Methods Available". Contact your administrator to configure payment methods for your store.
2. Cash Payment
The Payment: Cash screen lets you record the amount of cash received and calculates change automatically.
Entering the tendered amount
The screen displays the Balance Due at the top (e.g. "Balance Due: 350.00").
Below that you will see the Amount Tendered field.
Use the numpad to type the amount the customer hands you, or tap one of the quick-amount buttons above the numpad. These buttons suggest convenient rounded values based on the balance due (the exact amount, rounded to the nearest 10, 100, and 1,000).
As you enter an amount, a Change badge appears showing how much change is owed. The badge turns green when the tendered amount covers the balance, or red if it is still short.
To start over, tap the X icon inside the amount field, or use the backspace key on the numpad.
Completing the payment
Once the tendered amount meets or exceeds the balance due, the Continue button becomes active.
Tap Continue to process the payment.
To abandon the payment, tap Cancel to return to the payment method list.
Opening the cash drawer
To open the cash drawer, tap Open Cash Drawer at the bottom of the screen.
3. Card / EDC Payment
When you select a card-based payment method (Credit Card, PromptPay, Alipay, or WeChat Pay), the system communicates with the connected EDC terminal.
Tap the desired card payment method on the Pick Payment method screen.
The screen title shows Payment: followed by the method name (e.g. "Payment: Credit Card").
The screen displays Process Card Payment with the message "Complete payment in EDC". Ask the customer to follow the instructions on the EDC terminal (tap, insert, or swipe their card).
Wait for the terminal to finish processing. Do not navigate away while the payment is in progress.
On success the system automatically advances to the Payment Success screen (see Section 7).
If something goes wrong
Error | What to do |
Payment Failed | Confirm the payment details with the customer or try another method. Tap Go Back to return to the payment method list. |
EDC Not Connected | Check the cable or wireless connection to the EDC device, then retry. |
Payment Timeout | The payment took too long. Tap Go Back and try again, or choose a different method. |
Payment Processed, Order Problem | The card was charged but the order could not be completed. Contact support immediately. |
4. Manual Payment
For payment methods that are not connected to the POS electronically (e.g. bank transfer, third-party apps), the system processes the payment automatically.
Tap the manual payment method on the Pick Payment method screen.
The screen title shows Payment: Manual and the system begins processing immediately.
Once complete, the system advances to the Payment Success screen.
5. Pay at Counter
Use Pay at counter when the device taking the order does not have a cash drawer. The order is sent to a counter station that has a cash drawer, where the customer pays and the money is stored in the correct drawer.
Tap Pay at counter on the Pick Payment method screen.
The Payment type: Pay at Counter screen appears, displaying:
A QR code that can be scanned at the counter.
The order number in large text.
Booking details (items, table, etc.).
Instructions: "Scan this screen at the counter to finalize payment. You may also print a paper ticket."
When finished, tap Done to close the screen and return to a new order.
To print a physical ticket, tap Print Ticket. Wait for the message "Printing the ticket" to complete.
If the printer is not connected, the system will prompt you to check your printer settings or continue without printing.
6. Payment Success
After any successful payment, the system shows the Payment successfull screen.
What happens automatically
The receipt prints automatically to the connected receipt printer.
For cash payments, the Change Due amount is displayed on-screen (e.g. "Change due: 150.00"). Hand the customer their change.
After a brief pause the system returns you to the main order screen, ready for the next sale.
If the receipt fails to print
If the printer encounters an error, two options appear:
Back to Main -- skip the receipt and return to the main screen.
Try again -- reattempt printing.
The receipt includes the order details, applied promotions, cashier name, and payment information. For card payments it also includes the approval code and invoice number from the EDC terminal.