Every time a member redeems a reward, Okya records it as a customer reward. Use this screen when a member asks about a reward they redeemed.
1. See all redeemed rewards
Go to Rewards › Customer Rewards. Each row shows the member, the reward, its cost and its status. The list is empty until members start redeeming.
2. Read the status
Pending: redeemed, not used yet.
Used: applied to an order at the counter.
Expired: can no longer be used.
3. See one member's rewards
Open the member in Customers and choose the Customer Rewards tab.
4. See how often a reward is redeemed
The Rewards › Rewards list shows No. of redemptions for each reward.
Note: A member can redeem a reward only once they are in one of its target tiers or segments, which update once a day. Points are taken when the member taps Redeem.