1. Introduction
Okya Limited ("Okya", "we", "our", or "us") is committed to protecting personal data and maintaining transparency in how we collect, use, and safeguard information.
This Privacy Policy explains how we process personal data when you:
visit our website (okya.co)
interact with us
use our services
2. Who We Are
Okya Limited is a cloud-based SaaS platform providing integrated solutions for restaurants, hospitality, and retail businesses.
Contact: [email protected]
Address: Universal Trade Centre, 29F Unit 2904-05, 3 Arbuthnot Road, Central, Hong Kong 999077
3. Scope
This policy applies to:
Website visitors
Prospective customers
Business customers
End-user data processed through our platform
Important: Okya acts as a Data Controller for website & marketing data, and as a Data Processor for customer data processed via our platform.
4. Personal Data We Collect
A. Information You Provide
Name
Email
Company
Phone number
Messages / inquiries
B. Automatically Collected Data
IP address
Device & browser information
Usage data
Location (approximate)
C. Platform Data (via Customers)
Customer/end-user data
Transaction data
Order data
Behavioral data
5. How We Use Data
We process personal data to:
Provide and operate our services
Respond to inquiries and support requests
Improve platform performance and functionality
Ensure security and prevent fraud
Comply with legal obligations
Communicate with users and customers
6. Legal Basis for Processing
We process personal data under:
Contractual necessity (providing services)
Legitimate interests (improving services, security)
Consent (marketing, cookies where required)
Legal obligations
7. Cookies & Tracking
We use cookies and similar technologies to:
Operate the website
Analyze usage via Google Analytics
Improve performance
Where required by law, we obtain user consent before placing non-essential cookies. For more information about cookies, please refer to your browser settings.
8. Data Sharing
We may share data with:
Infrastructure providers (e.g., cloud hosting)
Payment providers
Analytics tools
Service providers and subprocessors
Authorities where legally required
We ensure all third parties process data securely and in compliance with applicable laws.
9. International Transfers
We may process data globally. Where required, we implement safeguards such as Standard Contractual Clauses (SCCs) and equivalent legal protections to ensure data is transferred securely.
10. Data Security
Okya maintains a security program designed to protect the confidentiality, integrity, and availability of personal data.
This includes:
Encryption (in transit and at rest)
Access controls and authentication
Monitoring and logging
Backup and recovery systems
Okya maintains controls aligned with SOC 2 Type II, and undergoes periodic audits and renewal processes.
In the event of a personal data breach that is likely to result in a risk to individuals, Okya will notify affected parties and relevant authorities as required by applicable law.
11. Data Retention
We retain personal data only as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
Data is securely deleted or anonymized when no longer required.
12. Your Rights
You have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent
To exercise your rights, contact: [email protected]
We will respond to verified requests within 30 days, or as otherwise required by applicable law.
13. Children's Data
Our services are not directed to children, and we do not knowingly collect personal data from children except as may be processed by customers through their own use of the service in accordance with applicable law.
14. Updates to This Policy
We may update this Privacy Policy periodically. When we do, we will update the Effective Date above. If changes are material, we may provide additional notice where appropriate.
15. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact: Okya Limited Email: [email protected]
Address: Universal Trade Centre, 29F Unit 2904-05, 3 Arbuthnot Road, Central, Hong Kong 999077